Frequently Asked Questions
Most frequent questions and answers
Do you store or share our data?
Your data is always yours and will never be shared. We utilize enterprise security standards to securely store and process all user data. As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.
What is the process to apply for a Business eSIM Account?
We ask for your legal company name, URL, and country of incorporation. This is usually verified and approved in 1-2 business days, but feel free to contact us if you need connectivity sooner.
Can you combine coverage in different countries?
Yes, we can create custom international roaming profiles and data packages to suit your requirements. Contact us if you’d like more info about your specific requirement.
Do your esim business plans include voice and text service?
Our Business eSIM service includes mobile data only, so you don’t need to manage new phone numbers. You can continue using your existing numbers to make calls and texts on the eSIM data connection.
How do users receive their eSIMs?
After creating an eSIM in the Business Dashboard, we will send an email with activation instructions to the assigned user. They can install their eSIM with a QR code or a manual activation code entered into their phone settings. Or, you can provide the activation code to them manually.
How is "usage-based billing" calculated?
We charge a fixed rate per megabyte consumed for each eSIM in your account. There are no extra subscription fees or minimums.
These rates, as well as real-time data usage per eSIM, are available in your Business Dashboard to review at any time.
Please feel free to contact us for an estimate based on your expected usage and business roaming destinations!
These rates, as well as real-time data usage per eSIM, are available in your Business Dashboard to review at any time.
Please feel free to contact us for an estimate based on your expected usage and business roaming destinations!
Does the platform support eSIM topup and recharges?
Yes, you can add any combination of data packages or top ups to a particular eSIM. This depends on the products and services you want to offer.
How do I know how much we will be charged?
When you create a Data Pool in the Business Dashboard, you choose a Data Limit for each roaming location. This is the maximum amount of data that your eSIMs will be able to use.
The Data Pool is only a cost management tool, and there is no monthly minimum spend. You can check your account’s real-time data usage and costs in the Business Dashboard at any time.
The Data Pool is only a cost management tool, and there is no monthly minimum spend. You can check your account’s real-time data usage and costs in the Business Dashboard at any time.