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Frequently Asked Questions
Most frequent questions and answers
What is the process to apply for an eSIM Reseller Account?
We will request an NDA with your legal company name and country of incorporation. Once signed, we will provide you an exclusive reseller proposal including pricing in any countries or regions you would like to resell. After that, we move on to planning the timing and launch of your service.
Which phones are compatible with eSIM Island?
Most newer smartphones, as well as iPads, and many other devices are now eSIM ready. Check the eSIM Device List to see if your devices are compatible.
Can you offer custom data plans?
Yes, you can create any type of data package you need. We support fixed limit, time-limited, unlimited, throttled, or any combination of traffic policies. Contact us if you’d like more info and pricing for your specific requirements.
Do your esim include voice and text service?
Our eSIM Reseller Program includes mobile data only, which we find works better for customers. They can continue using their existing numbers to make calls and texts on the eSIM data connection.
How do users receive their eSIMs?
When your customer purchases an eSIM, we will generate a QR code. You can retrieve QR codes automatically via API or with one of our shopping cart integrations, and provide it to the customer via email or in your website/app. You can also find the QR codes in the Connect+ Dashboard to copy or download at any time.
Users can install their eSIMs with a QR code or a manual activation code entered into their phone settings.
What kind of pricing do you offer?
We offer wholesale roaming data rates tailored to your business, based on your user base and top destinations. You can resell our pre-made data plans with no extra setup required, or create your own plans and pricing. Contact us for a complete introduction
Does the platform support eSIM topup and recharges?
Yes, you can add any combination of data packages or top ups to a particular eSIM. This depends on the products and services you want to offer.
Can you create eSIMs that cover more than one country?
Yes, in the Connect+ Dashboard you can create custom packages that include any combination of countries. (Some limitations apply.)